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Download Download PDF. Translate PDF. Information technology describes any technology used to create, process and disseminate information that is critical to business performance. Information technology is important to the business sector as a management tool to optimize the processing of information to produce goods and services for profit. No matter the size of your enterprise, technology has both tangible and intangible benefits that will help you make money and produce the results your customers demand.
Technological infrastructure affects the culture, efficiency and relationships of a business. It also affects the security of confidential information and trade advantages.
The information revolution is sweeping through economy. No company can escape its effects. Dramatic reductions in the cost of obtaining, processing, and transmitting information are changing the way we do business.
Keywords: business sector, information technology, competitive advantage, business relationships 1. Introduction We know that the business sector produces products and services for profit. Information technology describes any With information technology IT going mobile, thanks to technology used to create, process and disseminate the deployment of faster and more reliable broadband information that is critical to business performance.
Technology -based businesses can be referred to a management tool to optimize the processing of information as businesses that engage in technology related products, to produce goods and services for profit. Automation processes and services. They may be low-, medium- or high- improvements achieved by deploying information technology. One area of the economy which has seen technology usually decrease the number of personnel significant growth is that focused on new technology-based required.
Economies of scale gained through the deployment products and services and the high-technology sectors are of information technology reduce the overall cost for perceived as major sources of future economic prosperity businesses to produce products and services.
This has an and employment growth. However, IT includes the management information systems computers, hardware, software, networks used to automate Quality assurance entails systematic testing to ensure that a and support business tasks and decision-making.
IT is used business is producing quality goods and services for its to automate simple, routine tasks such as word processing customers. Rigorous quality standards help business outputs and advanced processes such as production, scheduling and meet the required specifications.
Quality assurance can be logistics. In this manner, information technology enables used within processes such as marketing, customer support businesses to operate efficiently and profitably. The effective and efficient processing of information related to achieving Technological advances in the past few decades have greatly quality assurance goals is key to the delivery of quality increased the competitive nature of the economic business goods and services to business customers.
Investments in world. Many processes much more effective. By making such companies have responded to these changes by automating improvements to its business processes a firm may be able their business processes and capturing industry-related to: information and using it to their advantage. Technology has also forced businesses to remain flexible, adapting their 1.
Dramatically cut costs operations to newer and better technological advances. Improve the quality and customer service 3. Develop innovative products for new markets Business owners once had very few tools at their disposal: little more than a basic adding machine and paper records. Investments in information systems technology can result in Today's business owners can complete their duties much the development of new products, services, and processes.
By using these tech- tools, companies and employees enjoy a number of 1. Create new business opportunities business-related benefits. Enable a firm to enter new markets 3.
Enable a firm to enter into new market segments of existing markets. Volume 3 Issue 12, December www. Information technology has become fundamental to acquiring competitive advantage. The combination of The question is if the need for personal meetings decreases process improvements, cost reductions, communications and when the levels of information technology use increase. That quality assurance all contribute to the competitive advantage would suggest increased efficiency of meetings, as the use of of a business unit.
However, the constant identification and information technology then replaces other means of analysis of new risks and opportunities are critical to the interaction for some types of exchanges. On the other hand, ongoing success of a business. Evolving Internet aggregation the use of information technology may require additional technologies, including social networks, blogs and meetings, if the technology is difficult use or the purpose of subscription databases, are becoming important tools needed its employment is another than making the information to achieve and maintain advantages within the business exchange more efficient by decreasing the need for sector.
The transfer of information is a significant impact of meetings. The reasons why the use of information information technology in business. Companies gather technology in business relationships would decrease or information from both internal and external sources with increase the need for personal meetings can only be more efficiently than in previous years.
Email is now a speculated on. This paper analyses the extent to which the need for personal meetings has decreased or increased in the investigated 2. The Role of Information Technology business relationships as a result of the use of information technology, as well as to the extent which such a change is 2. If the use of information technology affects the need for personal meetings, and that effect is related to when The social interaction of a business relationship can be the use is lower or higher, it is interesting to analyze why discussed in terms of how often people from the companies and how the need for personal meetings is affected by the meet, or how well the parties know each other.
It is argued use of information technology. Now, most organizations in that depending on the extent of the use of information all sectors of industry, commerce and government are technology for different exchanges, the impact on the social fundamentally dependent on their information technologies. One argument that could be The information revolution is sweeping through our raised in the theorizing on the effect of use of information economy. Dramatic technology in business relationships is that the number of reduction in the cost of achieving, processing, and meetings, or need for meetings will decrease, as the use of transmitting information is changing the mode by which we the technology handles a great deal of information do business.
This article moves towards the explaining and exchanges, i. The information revolution is sweeping through information is changing the The question is if the need for personal meetings decreases mode by which we do business.
Many companies in most when the levels of information technology use increase. That our economy; no company can escape its effects. Dramatic would suggest increased efficiency of meetings, as the use of reduction in the cost of achieving, processing, and information technology then replaces other means of transmitting industries have little choice but to implement interaction for some types of exchanges. On the other hand, some form of information technology in order to remain the use of information technology may require additional both innovative and on the cutting edge of competitive meetings, if the technology is difficult use or the purpose of advantage.
The reasons why the use of information Business technology in business relationships would decrease or increase the need for personal meetings can only be There are two basic concepts or principles that can be speculated on. One argument that could be Maintaining focus on the overall goals and mission of an raised in the theorizing on the effect of use of information organization while looking at Information Technology technology in business relationships is that the number of enables management to make appropriate investments, meetings, or need for meetings will decrease, as the use of reduce cost, and provide value.
We recommend a top-down the technology handles a great deal of information approach and have found the seven layer OSI Open Volume 3 Issue 12, December www. OSI is an the more complicated it becomes as well as inflexible. The evolution of computers is particularly attractive to depict since the current technology trend is effective and efficient through it. The hospitality outfits have widely adopted modern technology to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience.
The link of computer to modern equipment that is used in hospitality outfits cannot be overemphasized. This is because the integration of computer to these equipment will help facilitate efficiency. Some of this equipment includes phones, emergency lighting, website, internet, automatic washing machine, microwave, drink dispensers, smart card doors, air conditions satellite etc.
Singh and Kasavana predicted that future modern technology applications will probably rely on computer such as wireless infrastructure, and that online purchasing with cashless payments will become more commonplace. Mobile computers will allow the personalization of services according to preferences, language skills, and depth of information required.
A good recommender system should merge trust, exploratory browsing, and personal factors to suggest suitable solutions that will meet personal criteria and preferences. Semantic web technology could be used to create a tourism information system that allows tourists to extract the necessary data through query management facilities Bergamaschi etal, Knowledge management of this type would enable the lodging industry to centralize their application system and would allow tourists to locate their required destination information in a convenient and easy way Pyo, Websites are incredibly important, mission critical, and cost effective marketing tools for businesses in hospitality outfits.
The face of innovation in modern technology is continually changing. The hospitality outfit needs to take a proactive stance in implementing technological advances, while continually striving to build levels of service quality and guest loyalty Magnini etal, Accompanying the technological revolution trends there are many new opportunities and challenges for the hospitality outfit.
In the hospitality outfit , global industry information is its life-blood and technology has become fundamental to the ability of the industry to operate effectively and competitively. Poon suggests that the whole system of modern technology is being rapidly diffused throughout the Hospitality industry and no player will escape the impact of modern technology. Tapping into customers needs through the use of modern technology can be instrumental in building loyalty and gaining competitive advantage Piccoli, Hospitality outfits are continually competing for employees, locations, and more recently information about customers.
As more people are using the Internet there is a high amount of information that is being captured on web server logs Garver, Proper extraction of this information coupled with high levels of service is what will help the Hospitality industry to build competitive advantage in a troubled economy.
An organizations ability to take advantage of external environmental factors will help the firm sustain and grow in economically challenging times. Piccoli etal, stated that the hospitality organizations need to structure the way they think around how customers think and act. By accomplishing a customer-centered focus, companies will be able to highlight their strengths and highlight opportunities for improvement. The computer industry has grown to the point that computers affect the lives of almost everyone especially in the advanced nations.
It is slowly but definitely becoming an important part of our lives. Business, industry and government would not be able to operate today without modern technology. Clearly, technology is the key driver of change, for this change to be beneficial, the use of modern technology should be business driven to meet a well defined business needs, hence boosting its effect on general business performance in the Hospitality outfit.
There is no doubt that modern technology would have a major role to play in hospitality outfits. Therefore, it is against this background that the study is focused on the role of modern technology in the management of hospitality outfit using White leaf Hotels and Zodiac Hotels Enugu as a case study.
Modern technology has transformed distribution of the Hospitality outfit products to form an electronic market-place where access to information is instantly achievable. Principals and consumers continue to experience unprecedented interactivity.
The dramatic ongoing development of modern technology has resulted in the re-engineering of the entire production and distribution process for Hospitality outfit products. As a consequence of this technological explosion, the packaging of Hospitality outfit is becoming much more individualistic, leading inevitably to a certain degree of channel disintermediation, a process that will offer new opportunities and threats to all Hospitality organizations.
The roles of modern technology cannot be overemphasized. For instance in White leaf Hotels Enugu and Zodiac Hotels Enugu the ability of computers to store, process, manipulate and distribute information has greatly improved the efficiency of products services.
By releasing staff time from the ordinary paper-pushing functions within the hotels, modern technology can greatly enhance the opportunities for staff utilization in the quality of service. However, the use of modern technology in these hotels can be improved in order to enhance competitive advantage in the hospitality industry. Hence, this work intends to bridge the gap between inefficient use and efficient use of modern technology in these hotels by highlighting roles of modern technology which might not be explore in these hotels.
The general objective of the work is to study the role of modern technology in the management of Hospitality outfit. Therefore, the specific objectives are as follows;.
To examine the effects of modern technology in the management of hospitality outfit. To investigate the roles of modern technology in the management of hospitality outfit. To determine whether modern technology created new strategic choices and opportunities for hospitality outfits. What effects do modern technology has in management of hospitality outfit? What are the roles of modern technology in the management of hospitality outfit?
Does modern technology create new strategic choices and opportunities for hospitality outfits? The significance of the study cannot be overemphasized.
Hence, the roles of modern technology in the hospitality outfits cannot be overlooked. Market wisdom today suggests that hospitality companies must embrace technology to compete against traditional competitors, as well as entrants that build their businesses with the latest technology. In this changing environment, new models of distribution must be designed to lead the charge.
A strategic information management function should facilitate the business mission of its enterprise through managed information, managed processes, and managed Information Technology IT which are possible with the use of modern technology. Again, current applications of computer technology in the hospitality outfits can be grouped into three main areas, operational, guest services and management information.
The overall functionality of these applications is similar across a range of different hospitality organizations though the technology used to support them may vary.
Large, city-centre hotels, for instance, tend to use minicomputers for their property management system PMS work. Microcomputers are employed elsewhere. The diffusion of the system of information technologies in hospitality outfit will increase the efficiency, quality and flexibility with which travel services are supplied. It has already led to the generation of new services, such as online brochures and interactive videotext.
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