Osticket manual

Information: This field does not require input from the end-user nor the agent when creating a ticket. It is simply a way to communicate some sort of information. Field Setup- Content: Type your message here in a lighter, italicized font. File Upload: Allows End-Users to include attachments in association with custom fields other than the Issue Details field located in the Ticket Details form.

Please note; attachments can be required for ticket creation if this field is marked as required. Additional File Type Filters: Optionally, enter comma-separated list of additional file types, by extension.

Field Setup- Multi-select: Enable end-users to choose more than one choice from the drop down box. Default: Select the default value for the field from the list items in the drop down; the system will default to this choice when the ticket is being created. Config box: Field Setup- Size: Width, in characters, that the field box will appear for data entry. Config box: Field Setup- Width chars : Width, in characters the text box will be sized.

Height rows : Number of rows the text box will appear in height. Max Length: Maximum number of characters allowed to be typed in the box. Settings: Enabled: This field can be disabled, which will remove it from the form for new entries but will preserve the data on all current entries.

Config box: Field Setup- Time: Show time selection with date picker. Earliest: Choose the earliest date the end-user can select.

Latest: Choose the latest date an end-user can select. Allow Future Dates: Check to allow the end-user to choose a date in the future Help Text: Text that will appear under the field to help your end-users and agents creating tickets get a better understanding of the information being gathered.

That is it. Let me go thru the links you have given. Hope it might be useful. This site is best viewed in a modern browser with JavaScript enabled. Something went wrong while trying to load the full version of this site. Docs » Installation Edit on GitHub.

CentOS If the script spots any configuration errors then it will not allow you to continue until the errors are corrected. If everything checks out, you will be presented with a form to fill in the required information. If any errors occurs, go back and check the data entered. On valid data the script will create and populate the database plus write a configuration file. If you install using Fantastico, you MUST immediately change your default email addresses in the main System Preferences and in your Department settings.

Email alerts will not be sent to disabled agents as well. All changes are effective moving forward and will not revert to previously configured settings. Agents with access to the Admin Panel can grant additional agents access to this panel for global configurations.