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Privacy policy. Technology and associated job roles change faster every year. To keep our certification program relevant, we continually review our exams and certifications to ensure they reflect the latest skills and Microsoft technologies and retire those that are no longer relevant.
Our goal is to empower candidates to be on the leading edge of tech, in high demand cloud-based job roles, and we do this by providing certifications for critical job roles that help organizations with their digital transformations.
Exams scheduled to be retired in the next 12 months are listed here by date. Skip to content Skip to primary sidebar Skip to footer. Teams and queues: this is where most of your answers based on experience from CRM 4. Charts and dashboards: what the user can do vs. Record statuses: trust me, things that require no attention from you in everyday life will be very important here, so play around with as many different entities as you have time for and examine what actions are available on the ribbon in which record status.
RTFM: knowing how the system works is not good enough, as some of the questions are clearly derived from how the use cases are described in the training material, and in these kind of exams every word in the questions and answers is significant.
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Loading Comments There are two other useful courses available for implementers and administrators. These courses are as follows:. There is one training course and an exam that covers the installation and deployment of Microsoft Dynamics CRM There is one training course and an exam that covers the customization of Microsoft Dynamics CRM These features include configuring the organization structure, customizing entities, forms, views, and charts.
In addition to the Extending Microsoft Dynamics CRM training course and exam, developers should also consider the Microsoft Dynamics CRM Customization and Configuration training course and exam listed earlier in this chapter.
This section describes the two levels of certification available for Microsoft Dynamics CRM , and the benefits of becoming certified. MCTS certifications demonstrate your proficiency in a feature area of a Microsoft product. Whether you work as an independent consultant, work for a Microsoft customer, or work for a Microsoft partner, earning a Microsoft Dynamics CRM certification leads the way to better career opportunities.
Microsoft partners value certified individuals because employing Microsoft Certified Professionals MCPs enables them to achieve silver and gold competencies that demonstrate their commitment to, and expertise in, Microsoft Dynamics CRM.
Microsoft customers value certified individuals because Microsoft Dynamics CRM solutions implemented, managed, and supported by MCPs have a lower total cost of ownership and a higher return on investment. Achieving certification demonstrates the technical proficiency that validates your knowledge, adds credibility to your resume, and will help you advance in your career.
When combined with real-world experience, certification will mean that you are more highly regarded than other individuals with similar experience who haven't taken training or shown sufficient initiative to achieve certification. In this section we'll learn:. Take an official instructor-led training course : For the applications exam, there are four courses you can take:. Course A : Marketing Automation in Microsoft Dynamics CRM is a one-day, instructor-led classroom training course available for a fee from Microsoft Learning Partners worldwide, in a number of languages.
Course A : Sales Management in Microsoft Dynamics CRM is a one-day, instructor-led classroom training course available for a fee from Microsoft Learning Partners worldwide, in a number of languages. Course A : Service Management in Microsoft Dynamics CRM is a one-day, instructor-led classroom training course available for a fee from Microsoft Learning Partners worldwide, in a number of languages.
Course A : Service Scheduling in Microsoft Dynamics CRM is a one-day, instructor-led classroom training course available for a fee from Microsoft Learning Partners worldwide, in a number of languages. Take an official e-learning course : A subscription to e-learning collection A, A, A, and A is available for a fee from Microsoft Learning, in a number of languages. Study the official courseware : If your organization has purchased a Microsoft Dynamics service plan, you can download the official courseware for courses A, A, A, and A from PartnerSource or CustomerSource.
The best study method will depend upon your training budget, learning style, and the available time. Note, however, that certification guide is the only option available that includes practice exam questions. Hands-on experience with Microsoft Dynamics CRM is essential, regardless of your preferred study method. Follow all of the procedures covered in this guide several times in a CRM test environment.
You don't need to have completed a full implementation project, but some hands-on experience will greatly improve your chances of success. Regardless of which study method you choose, the only way to register for your MB exam is with Prometric: Microsoft's official certification exam provider.
You must take your exam in person at one of the Prometric's worldwide test centers. Candidates can use any test center, except in India, China, or Pakistan where you must provide proof that you are a legitimate resident of that country. If you are taking an official training course with a Microsoft Learning Partner, check whether or not the course includes an exam before you book directly with Prometric.
The exam fees in your country may vary. Your organization may be entitled to, or have purchased, exam credits. Check with your manager before booking your exam. If you need to retake your exam, you will need to rebook with Prometric and pay for your retake exam. If you need to retake the exam for a third time, you will need to wait for 14 days after the date of your second exam.
Prometric test centers are located in a wide variety of IT training and test centers worldwide. Microsoft Learning Partners often have a test center so that you can take the exam directly after completing an instructor-led training course. You should arrive at the test center about 30 minutes before you are scheduled to take your exam.
You will be asked to present a photographic identification to the test center administrator and to sign in to a log book. You cannot take anything into the exam room with you. This certification guide is so exciting that it can be hard to put down, but you'll have to do so while taking your exam! The exam room usually has a number of workstations screened off from each other, and you may be taking your MB exam along with candidates taking the same or different exams.
Communicating with other candidates is not allowed. An exam supervisor will set up the exam on your computer and may or may not remain in the exam room during your exam.
Video surveillance might be installed in the exam room to ensure all that candidates comply with the exam rules. A wipe-clean notepad will be provided, but any notes that you take during the exam cannot be retained after the exam.
Once the test center administrator has set up the exam on your computer, you will be able to start the exam. You have 3 hours to complete 75 exam questions, although some of this time will be spent reading the legal preamble regarding copyright and personal data protection.
Almost all candidates will comfortably complete the exam within the time limit. The questions in your test are taken at random from a large pool of possible questions, so no two exams will ever be exactly the same.
The passing mark is points, but Prometric does not reveal the points awarded for each question. Spend lots of time reading the terms and conditions, privacy statements, and other legal preamble only if you've missed your calling to the legal profession. Otherwise, accept the statements and move on to the exam as quickly as possible. Read each question carefully.
In particular, pay attention to phrases that indicate how many answers are required—for example, select one, choose three, or select all that apply—and whether you are expected to select true or false statements.
Answer each question as best as you can in sequence. Do not skip questions by leaving them unanswered. Instead, if you are not confident in your answer, mark the question for review at the end. After you have answered all questions, reassess all of the questions that you have marked for review.
Before finishing the exam, quickly review all of your answers to ensure that you have left no questions unanswered, and, where appropriate, that you have provided the required number of answers. Your intuition is often right. Change an answer only if you have an overwhelming feeling that your first answer was wrong. Read the question carefully to see how many answers are required. Consider the following example question:. This question is a good example of an off-syllabus question that sometimes appears in Microsoft certification exams.
The Microsoft training course syllabuses and exams are written by different groups of people and do not always cover exactly the same material. So, it is possible to encounter an exam question that wasn't included in the syllabus.
This guide covers the course syllabus, and a deep understanding of all of the material covered here will be sufficient to achieve a passing score, but broader hands-on experience and additional reading is recommended if you want to achieve a perfect score. Each of the three main modules—sales, marketing, and service—were covered at a high level, along with business scenarios centered around a fictitious organization called Race2Win Insurance Company.
They use business rules to qualify the leads and hand them off to other sales representatives who manage accounts. The leads, if needed, can be converted to an account, contact, opportunity, or a combination of the three. Accounts allow Race2Win to manage organizations they do business with; contacts are individuals that may or may not be tied to an account; and opportunities enable the tracking of potential sales to their customers.
Opportunities can also track estimated and actual revenue. To get a more accurate measure of revenue, opportunities can reference Race2Win's products, prices, and discounts. Quotes can be used to give a customer an estimate of costs.
As Race2Win continues to grow its business, the competition will grow stiffer. Dynamics CRM allows Race2Win to analyze a competitor's sales strategies, products, and the business they win.
Lastly, the sales module can help Race2Win to set up goals for their employees, such as sales goals. These goals can also be rolled up to a larger goal. To grow their customer base even more, Race2Win's marketing team can use the Dynamics CRM marketing module to create marketing lists. These lists group accounts, contacts, or leads into a list for use in marketing campaigns.
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